In response to olivia28, I'd like to clarify a few mis representations in her comments. This group came on the grand opening evening, which was incredibly busy. There were no tables available when this party came in, but one was brought out from the back room along with the number of chairs to accomodate their party. There was a long wait for food, however communication was made with everyone regarding the delay on keeping up with the orders. After their first concern was expressed a round of drinks was supplied free of charge for their inconvenience. After the food was delivered, one customer had an allergy to onions and her burger was replaced with a brand new burger. We would never take a chance with an allergy issue or re-serve the same thing that was made incorrectly. The customer complained that their was a bite taken out of it, which I know for a fact didn't happen as I waited while the new burger was prepared, taking the next burger to get food to this customer quickly. When asked what we could do for them, they stated they shouldn't have to pay for their meal. The entire table received their meal on the house to compensate for their dis-pleasure with their wait time and meals that evening. As a new restaurant there are many kinks to work out and I attempted to explain that to the table in asking for patience in being so busy, however, nothing I would have said would have made them happy. We have been open a month now and have received many compliments on the quality of food and are better prepared for busy evenings. I would encourage you to try us out and make up your own mind on the service and quality of food.
Hamburger Mary's
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